Cadence's Post-call Summary Guide

Learn how to write a post-call summary for your remote expert network calls

The bulk of Cadence's remote calls are requested by two types of organizations: consultancies and expert networks. The major difference between these two is that consultancies conduct the calls they request themselves, while expert networks are matchmakers that facilitate calls between their clients and an industry expert.

For these expert network calls, we require our interpreters to submit a short post-call summary. This is essential for both Cadence and the expert networks themselves as neither of us actually listen in on the call itself as it happens.

Note that you only need to write a post-call summary for calls where the client with whom you’ve been emailing was not the person on the call!

Your post-call summary template (Updated June, 2018)

Beginning June 18, 2018, all interpreters staffed on remote interpretation calls will be required to submit their post-call summaries using the following template. Associates will be unable to approve interpreter work logs until they receive a complete summary from the interpreter.

Please copy and paste the following template into the original email chain between Cadence and the client:

Please find my post-call summary below:

  • Call duration (hours and minutes and the start - end time):

  • Technical issues, including audio quality, signal, connection, etc., and whether or not said issues affected the call:

  • Was either party late for the call? Did any non-technology related delays occur during the call? 

  • Please record any feedback, personal or directly from the client or expert, on the quality of the conversation. Did the client seem satisfied with the expert's answers?

  • Did you experience any issues interpreting during the call? Were any sections particularly difficult or challenging?

  • Did either party express the desire for a follow-up call?

  • Any other additional feedback or comments on the call or expert?

Where to send your post-call summary

ALWAYS send the post-call summary as a part of the original job's email chain between Cadence and the expert network client.

需要中文版吗?没问题!

以下为我的电话会议总结:

· 电话时长(几小时几分钟,以及开始-结束时间):

· 技术问题,包括音频质量、信号、连接等,以及这些问题是否对电话造成了影响:

· 有没有任何一方迟到?电话中有没有出现任何非技术问题导致的延迟?

· 请记录客户或专家对交流质量给出的任何个人或直接的反馈。据你判断,客户是否对专家的回答感到满意?

· 你在电话口译过程中有没有遇到任何问题?有没有某一部分特别困难或者充满挑战?

· 客户或专家有没有表达安排后续电话的意愿?