Is there a Code of Conduct when clients and linguists meet in-person?

Tips, tricks, and requirements when an on-site meeting happens between our clients and linguists

Yes. Here are some basic guidelines for all participants of Cadence's marketplace:

  • If you are staying in a hotel, meet your linguist in a hotel lobby, and NEVER in a hotel room. All meetings with your interpreter should be held in public places.
  • The client can relax at his or her own discretion, but the linguist is working whenever they are with the client. Do not under any circumstances coerce the linguist to drink alcoholic beverages.
  • If travelling with a linguist, the client is fully responsible for the costs of the linguist's travel and lodging. For lodging, the linguist must have his or her own private room and under no circumstances will sharing of rooms be allowed. Even the suggestion of it may be grounds for immediate cancellation of the contract between a client and Cadence. Furthermore, the Interpreter should stay at the same hotel as the customer unless separate accommodations are both feasible and acceptable at the linguist's sole discretion. 
  • For intercity travel such as trains and flights, the Interpreter must be on the same train or flight, though they do not necessarily need to be on the same fare class. 

We want to make it absolutely clear that there is a zero tolerance policy for any solicitation, whether implied or explicit, for services that are not of a professional nature and for any coercion, whether implied or explicit, of drinking alcoholic beverages or ingesting any harmful substances.

Don't be that guy.