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Operations Manager (Transcription)

Cadence Translate is seeking an Operations Manager for our transcription team to be based in our LA office.

In this role, you’ll be primarily responsible for dispatching incoming client requests to our community of transcribers. You will also be responsible for ensuring deadlines are met, assignments are well-documented, and deliverables conform to our clients’ expectations. You will report to our Head of Transcripts.

This role requires you to wear multiple hats. In a typical day, you will:

  • Act as a production manager to ensure multiple requests are routed to the right transcriber and are being completed on-time;

  • Act as an operations coordinator to troubleshoot any scheduling conflicts;

  • Act as a QA professional to make judgments about whether a deliverable meets our clients’ expectations;

  • Act as a recruiter to identify and address any gaps in our transcriber community;

  • Act as an operations coordinator to maintain freelancer schedule and troubleshoot any scheduling conflicts;

  • Act as a researcher and collate any prep materials from an assignment into our internal Wiki.

Cadence Translate is a leading investment advisory language services firm with offices in New York, Los Angeles, and Beijing. Through professional interpretation, translation, and transcription, we enable our clients to unlock better business insights at every stage of the investment cycle across the language barrier. Our full-time employee cohort represents over 10 nationalities, and our linguist community includes over 2,500 freelancers that speak 25+ languages based around the globe.

Location: LA

Employment type: Full-time

Working hours: Monday-Friday, flexible (8 hours/day) between 9am-9pm

Responsibilities:

  • Coordinate with Head of Transcription to ensure timely receipt and return of client transcription requests;

  • Proofread files to ensure quality and adherence to style guide and customer requirements;

  • Deliver completed documents to clients;

  • Recruit and supervise a small team of transcribers available during APAC business hours.

Required Qualifications:

  • Native English speaker;

  • Located in greater LA area.

Ideal Qualifications:

  • 2-5 years of work in either journalism, copywriting, or as a production manager in a language services firm/department;

  • Bachelor’s degree in English, writing, journalism, or equivalent;

  • Strong organizational skills, with the ability to independently manage many moving parts;

  • Professional and diplomatic communication skills (experience in client service a big plus);

  • A proactive and “tinker-and-teach” mindset;

  • Experience working with project management tools (prior experience working with Salesforce strongly preferred).

In return you’ll receive:

Professional development:

  • Direct access to clients and problem-solving in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms;

  • Daily usage with important industry software (Salesforce and Salesforce Communities), with opportunity to receive official certifications;

  • Ongoing training on the finance, due diligence, interpretation, and translation industries.

Business travel:

  • Periodic ‘culture carrier’ trips to our Beijing office for full-time employees.

Work/life balance:

  • Fitness rewards;

  • Company outings ;

  • Flexible working hours;

  • Option to work from different WeWork locations.

Please apply via the form below.