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Client Service Associate

We are hiring for our LA office! Located in DTLA at the WeWork in 555 West 5th Street, this exciting job allows you to immediately work in the world of hedge funds, private equity firms, venture capital firms, and consulting firms.

The Client Service Associate Role

The company has an account management team called Client Service (CS) and a marketing team that generates inbound leads. The CS role will help usher clients through the journey from interested lead to paying client.

As a CS Associate, you'll be responsible for:

  • Matchmaking client requests according to translator/interpreter availability;

  • Recruiting new translators/interpreters as needed;

  • Project management of large-scale translation/interpretation requests.

Day-to-day responsibilities will include:

  • Using Salesforce to review a pipeline of projects and determine task prioritization;

  • Phone or in-person briefings with the CS team for project management updates;

  • Writing emails and managing sales cadences to cold and warm prospects;

  • Using LinkedIn to prospect for key decision makers in target accounts;

  • Using LinkedIn to solicit referrals from existing clients;

  • Using LinkedIn to identify clients who have changed organizations;

  • Chronicling your interactions in Salesforce.

It is expected that, after a two-week training and orientation, you will be able to manage up to 100 requests per month.

KPIs and compensation

The KPI for the role shall be based on the profitability of the projects you manage.

Target annual compensation of $48,000 shall comprise a base salary and a commission.

The career track for this role is to rise in our CS team as an Associate, then Manager, and then Vice President. Alternatively, you may choose to matriculate to our Sales Operations or Product Leadership teams after your first six months.

Desired skills

  • You speak English fluently. Bonus points if you are also fluent in an Asian language;

  • You find passion and value in client service;

  • You solve problems independently;

  • You are able to work under pressure in a fast-paced environment;

  • You are easy to communicate with.

Ideal background

  • You are a recent college graduate or have 1-2 years work experience in a sales or customer service role;

  • You studied finance as an undergraduate or have some exposure to the finance industry;

  • You’ve utilized CRM tools in the past, especially Salesforce.

Perks of working with Cadence

Professional development:

  • Direct access to clients and problem-solving in some of the world’s most important and fast-moving industries, such as hedge funds and consulting firms;

  • Daily usage with important industry software such as Salesforce and HubSpot, with ability to receive official certifications;

  • Ongoing training on the finance and due diligence industries.

Business travel:

  • Periodic ‘culture carrier’ trips to our Beijing office for full-time employees.

Work/life balance:

  • Fitness rewards;

  • Company outings.

Want to learn more about us?

Check us out on Glassdoor

Check us out on LinkedIn

Interested in this role? Please apply via the form below.